Mercury Administrator and Underwriting Agency (Pty) Ltd is an authorised financial service provider in terms of FSP License No. 17405. As an organisation, we are committed to the ethical standards, integrity and fair dealing in the conduct of our business and how we serve you as our client. We remain accountable to our stakeholders within the legal and regulatory framework binding on us.
Conflict of Interest Management Policy
Ensuring a conflict free environment is one of our pillars for ethical standards and compliance. A number of policies and procedures have been adopted to support the implementation and maintenance of a compliance culture one of them being conflict management policy a copy of which can be attained at any time from by emailing us at firstname.lastname@example.org.
Complaints handling procedure
We commit to our values every time we serve you as our client. If you have complaints about any of our representatives, the information they provide to you, their conduct or any other complaint relating to our service to you, please contact the Compliance Officer by email at email@example.com.
Your complaint will be acknowledge within 48 hours of receipt and shall be attended to as soon as possible. We will keep you updated on the progress of your complaint. If we fail to resolve your complaint to your satisfaction, you may direct it in writing to the Office of the Ombud for Financial Service Providers whose details are set out below:
PO Box 74571
Telephone: +27 12 470 9080
Fax: +27 12 348 3447